ADH TECHNOLOGY SUPPORT WEBSITE
ADH Technology Support

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Support

Helpdesk Staff is now available from 6:30am-4:30pm

Please utilize the following during these hours:

Email: ADH.Helpdesk@arkansas.gov

Call:Toll Free -1-800-441-9232  

       Local :1-501-280-4357

We also have an afterhours cell phone that you may utilize Mon-Fri 4:30pm-6pm: 1-501-351-3884 - If our afterhours agents are helping other customers, you will be directed to leave a message. We will do our best to return your message the same day. After 6pm, please submit a helpdesk ticket.

 

Helpdesk Survey

Please click on the link provided and answer a few brief questions in order to help us serve you better:

Help Desk Survey

 

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Knowledgebase

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Microphone/Audio

Category: PC

Basics -  Determine if the Microphone is detected by the Device Manager  Type in Search-Device Manager-Audio inputs and outputs  Your Microphone should show up here if connected to the Machine ...

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Submitting ticket requests

Category: Knowledgebase

Please make sure to select the correct category of ticket. Please make sure you are completing all fields within your ticket even if it is not required. These fields are there for a reason. Remember t...

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Mailbox full because of deleted items

Category: Outlook

If you are getting a full mailbox due to deleted items do the following:    Move several of the emails from the deleted to an archive folder( Archive has no limit)  Once you have enough space a...

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Create new Team/Channel in Teams

Category: Teams

Helpdesk/users across the enterprise do not have permission to create new Teams within Teams.      Joseph Hooker joseph.hooker@arkansas.gov is the POC for ADH in creating Teams.      Requirem...

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Creating a TEAMS meeting

Category: Teams

When creating a Teams Meeting, it will automatically create a conference ID as well as provide the Dial In number (though other phone number/options to dial in are available Conference Dial-in Number...

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Support

Category: Knowledgebase

Helpdesk Staff is now available from 6:30am-4:30pm Please utilize the following during these hours: Email: ADH.Helpdesk@arkansas.gov Call: Toll Free -1-800-441-9232   Local :1-501-280-4357 We also hav...

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